Frequently Asked Questions
GENERAL
Highmoon Office Furniture is a leading provider of office furniture and commercial fit-out solutions. We offer a wide range of furniture products and services designed to enhance the aesthetics, functionality, and productivity of your workspace.
We offer a comprehensive range of office furniture, including desks, chairs, workstations, conference tables, filing cabinets, storage solutions, reception counters, and more.
Yes, we specialize in custom office furniture solutions tailored to meet your specific needs and preferences. Our team works closely with you to design and manufacture furniture that complements your workspace perfectly.
Absolutely! At Highmoon, we prioritize quality and durability. Our office furniture is crafted using premium materials, ensuring long-lasting performance and functionality.
HDF FURNITURE
To ensure the longevity of your HDF (High-Density Fiberboard) furniture, keep it dry and avoid exposure to moisture. Wipe off spills immediately, use coasters for hot or cold items, and avoid placing it in direct sunlight.
For cleaning, use a soft, damp cloth or a microfiber duster. Avoid abrasive or harsh cleaning agents that could scratch the surface.
To prevent scratches, avoid using sharp or pointed objects directly on the HDF surface. If scratches occur, you can use a touch-up marker or wax stick specifically made for HDF furniture to conceal minor blemishes.
Check and tighten any loose hardware, such as screws or knobs, periodically to maintain the structural integrity of the furniture.
HDF furniture is primarily designed for indoor use. Avoid exposing it to outdoor elements, as moisture and sunlight can cause damage.
SELECTING FURNITURE
Start by assessing your workspace needs, considering factors such as size, number of users, and the type of work performed. This will help you determine the most suitable furniture pieces.
Focus on comfort and ergonomics when selecting office chairs. Look for chairs with proper lumbar support and adjustable features to promote a comfortable working posture.
Consider furniture designs that complement your office decor and brand identity, creating a pleasant and professional atmosphere.
Prioritize furniture made from high-quality materials and sturdy construction to ensure durability and reduce the need for frequent replacements.
Opt for furniture with additional storage options like drawers, shelves, or cabinets to keep your workspace organized and clutter-free.
ERGONOMIC FURNITURE
Ergonomic furniture is designed to support the natural alignment and movement of the human body, promoting comfort and reducing the risk of musculoskeletal issues associated with prolonged sitting and working. It aims to enhance productivity by providing users with a supportive and comfortable work environment.
Ergonomic furniture offers several benefits, including improved posture, reduced back and neck strain, increased productivity, enhanced circulation, and a decrease in discomfort and fatigue during long working hours.
Ergonomic furniture includes ergonomic office chairs, adjustable standing desks, keyboard trays, monitor stands, footrests, lumbar support cushions, and more. These pieces can be used individually or combined to create a fully ergonomic workspace.
To adjust an ergonomic office chair, ensure that your feet are flat on the ground or on a footrest. Adjust the chair’s seat height so that your knees form a 90-degree angle, and your thighs are parallel to the ground. Adjust the lumbar support to maintain the natural curve of your lower back, and set the armrests to provide support to your arms while keeping your shoulders relaxed.
Yes, ergonomic furniture is specifically designed to alleviate and prevent back pain and discomfort. Properly adjusted ergonomic chairs and supportive accessories can provide relief for individuals with existing issues and help prevent further strain.
Yes, ergonomic furniture is beneficial for various workspaces, including offices, home offices, coworking spaces, and commercial environments. It is suitable for anyone who spends extended periods working at a desk or computer.
Yes, setting up an ergonomic workspace involves positioning your chair, desk, monitor, keyboard, and mouse in a way that supports your natural posture. Ensure your eyes are level with the top of the monitor, and your wrists and forearms are parallel to the ground when typing.
Absolutely! Many ergonomic furniture options offer customizable features to accommodate individual preferences and body types. Adjustable chairs and desks, in particular, allow users to find their optimal settings for maximum comfort.
Yes, ergonomic furniture has been shown to improve productivity by reducing discomfort and fatigue, which can lead to fewer distractions and increased focus on tasks.
COMMERCIAL FIT-OUT SERVICES
Commercial fit-out refers to the process of designing and furnishing a commercial space, such as offices, retail stores, or hospitality establishments, to create a functional and aesthetically pleasing environment for business operations.
Highmoon offers commercial fit-out services for various spaces, including offices, corporate buildings, retail stores, hospitality establishments, educational institutions, and more.
Our commercial fit-out services include space planning, interior design, furniture selection and installation, partitioning, flooring, lighting solutions, and overall project management to ensure a seamless transformation of your space.
Yes, we have extensive experience in handling projects of all sizes, from small office spaces to large-scale commercial ventures. Our team is well-equipped to manage the complexities of any project.
Certainly! Highmoon understands that every business has unique requirements. We provide customized commercial fit-out solutions that align with your brand image and operational needs.
ORDERING & DELIVERY
You can place an order by contacting our sales team through phone or email. Alternatively, you can visit our showroom to explore our furniture collection and discuss your requirements in person.
Delivery times may vary depending on the availability of the products and the scale of your order. Our team will provide you with an estimated delivery time during the order placement.
Yes, Highmoon provides delivery services across MENA. Our logistics team ensures that your furniture reaches you safely and on time.
Shipping charges may apply depending on your location and the size of the order. Our sales team will inform you about any applicable shipping charges before finalizing the order.
Yes, we offer a warranty on our office furniture products to guarantee their quality and performance. The specific warranty details will be provided to you with your purchase.
ONLINE ORDERS & PAYMENTS
Yes, Highmoon Office Furniture offers online ordering for your convenience. You can explore our website, browse our product catalog, and place your order online.
We accept various payment methods for online orders, including credit cards, debit cards, online bank transfers, and PayPal. You can choose the most suitable payment option during the checkout process.
Yes, we take data security seriously. Our website uses secure encryption protocols to protect your payment information, ensuring a safe and secure online transaction.
Yes, you can track the status of your order by contacting our customer support team on 800 446666 (UAE) or +97143869693 (International).
Refunds are typically processed within 5 to 10 business days after the returned item has been received and inspected. The actual time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
RETURNS & REFUND
Highmoon Office Furniture has a hassle-free return policy. If you are not satisfied with your purchase, you can initiate a return within 2 days from the date of delivery. Please note that custom-made or personalized furniture may not be eligible for return unless there is a manufacturing defect. Please note returns are subject to approval by Highmoon Management.
To initiate a return, please contact our customer support team within the 2-day return window. They will guide you through the process and provide you with the necessary instructions.
Yes, for non-defective returns, a restocking fee may be applicable. The fee will vary depending on the product and its condition. Our customer support team will inform you about any restocking fees during the return process.
Upon successful completion of the return process and inspection of the returned item, a refund will be processed. Refunds will be issued using the same payment method used for the original purchase.
Refunds are typically processed within 5 to 10 business days after the returned item has been received and inspected. The actual time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.